Team Leader

Responsible for overseeing that all campaigns assigned to him/her meet client expectations as well as internal metrics through close coordination with Team Leads, coaching, performance gap analysis and involvement in continuous process improvement activities; ensures seamless operations through the strict enforcement of floor rules and company policies.


DUTIES & RESPONSIBILITIES:
1. Observe and participate in shadowing opportunities that may include call monitoring, team attendance reporting, CMS split reviews (duty management, etc.)
2. Conduct performance management discussions and documentation
3. Organize time and schedule to ensure completion of all assigned duties and responsibilities.
4. Diligently address customer needs and expectations. Assumes and demands a proactive approach in dealing with internal and external costumers.
5. Takes responsibility for raising ethical concerns.
6. Ensure that policies and procedures are being followed.
7. Attend and participate in alternate training curriculums and supervisor training programs.
8. In the event a member leaves the company , manages the recruitment an hiring of a new representative.


*Candidate must possess at least a Bachelor's/College Degree in any field.
*More than 6 months of working experience in the related field is required for this position.
*Experience as an agent is a must.
*Has excellent verbal and written communication skills
*Must be willing to make calls if necessary *Computer and internet savvy
*Team player and can work with minimal supervision *Must be willing to work in Alabang, Muntinlupa and work on any assigned shift *Top Agents prime for career development are encouraged to apply