Call Center/BPO JOBS!

eCost Philippines Services LLC is a in-house contact center/support center of eCost.com (http://www.ecost.com) a popular on-line store in the USA and Canada. It is a subsidiary of PFSweb, Inc. (http://www.pfsweb.com) is a leading business process solutions company based in Plano, Texas USA and has facilities across the USA, Canada and Europe and has recently established office here in the Philippines via its Manila site located in the Ortigas Central Business District.

An exciting career opportunity to join a US based company via its in-house start-up contact center facility here in Ortigas, CBD.

We have vacancies for the ff. positions:

Account Managers

Requirements:

* 2-5 years proven account/program management experience required (overseeing professional staff)
* Must have proficiency with various software application programs including lotus notes, Microsoft word and Excel
* Excellent time management and organizational skills
* Manages multiple internal and external company's client relationships
* Excellent oral and written communication skills
* Excellent coaching and leadership skills
* Ability to motivate professional staff
* Ability to present to high-level client contracts
* Ability to work overtime as needed
* Advanced understanding Financial analysis, Operation Metrics
* Knowledgeable of changing technology
* Excellent negotiation skills

In-bound Contact Center Professionals (Pioneer Accounts & Existing Accounts)

* Candidate must possess a bachelor’s degree in any field or have finished any 2 year vocational course
* Applicants must be willing to work in Ortigas CBD, Pasig City.
* Candidate must have above average communication skills.
* Highly conversant and energetic individuals are needed.
* Applicants should be Filipino citizens or hold relevant residence status.
* Candidate must be willing to work in shifting schedule.
* More than 6 months - 1 year Work experience in a International Call Center is an ADVANTAGE
* Fresh graduates/Entry level applicants are encouraged to apply


IT Administrator/Help Desk Specialist

Requirements:

* Requirements:
* 3+ years IT support supervisory experience; 3+ years relevant IT support experience
* Bachelor’s Degree in Computer Science or related field
* Excellent oral and written English language skills
* Experience with personal computer hardware and Microsoft Windows XP operating system software
* Experience with server hardware and Microsoft Server 2003 operating system
* Experience with setting up and/or administering IP/TDM based telephony systems (PABX)
* Experience with a variety of Microsoft desktop software products – Word, Excel, Powerpoint, Access, Project, etc.
* Experience with email in a Microsoft Outlook/Exchange environment
* Experience with PC and Server anti-virus products
* Experience with automated PC and server administration tools such as Landesk, or MS SMS
* Familiar with IP-Based communications at the WAN and LAN levels using DHCP, WINS, DNS.
* Familiar with UTP structured cabling and wireless networking devices
* Excellent troubleshooting skills or help desk experience
* Experience supporting and troubleshooting network attached printers
* Willing to work on a shifting schedule Desired Qualifications:
* Dell personal computer and server hardware experience
* Experience with Cisco based networking hardware and software
* Active Directory administration skills


We also accept OJT(On-the-Job Trainees) for our HR & Admin Departments.


Please send all applications via email to the HR Department c/o Darwin Rivers (drivers@pfsweb.com)


Or you can send your CV/Resume at eCost Philippines Services LLC/PFSWeb Inc. office at : Unit 2, 4th floor Tycoon Corporate Building, Pearl Drive Ortigas CBD, Pasig City.