Day/Middle Shift Accounts, around 20k up per month!

• Premium pay salary -Around 20k*** up for experienced agents, 18k*** up for non experienced agents (Depending on CC experienced and Final Interview Score)
  
• Comprehensive Health Insurance package- Enroll you and your dependents care of Fortune Care
  
• Coverage of Life Insurance - Coco Life
• 16 Days of Vacation Leave (Non-convertible to cash)- 24/7 promotes work life balance! You can immediately file for a VL as early as 2 months tenureship in the company.
  
• 10 Days Sick Leave (Convert unused SLs to cash! With 125% conversion rate of basic salary for agents and 100% conversion rate of basic salary for Non-agents)
  
• 5 Days Emergency Leave (Non-Convertible to cash)
• Yearly increase for all regular employees before May depending on your performance as an agent.
• OT Pay, Holiday Pay, 13th Month Pay, Maternity Leave, Paternity Leave, Solo Parent Leave etc.

• Founded in April 2000
• 8000 employees across global locations
• 11 global delivery centers
• Over 6 million transactions per month
• 34 marquee clients
• Winner of CCF award for Best Non-European Call Centre for 2007
• Amongst the Top 5 Hot Offshore Players by Business Week-2006
• Amongst the Most respected BPO Companies- Business World-2006
• Amongst Top 3 best call centers, globally- neoIT-2005-06

• Applicant must possess aBachelor's/College Degree in any field with 6 months and above call center experience and has beenregularized OR:
  
• Undergrads that has completed at least 2 years of college with 6 months and above call center experience and has been regularized OR:
  
• Fresh Graduates out of college are encouraged to apply.

• Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
• Applicants must be willing to work in Makati.
• Applicants should be Filipino citizens or hold relevant residence status

Job Description for a Technical Support Representative

• Bachelor's Degree in a related field from a four year college or university OR:
  
• With 6 months experience inthe call center industry from a technical account; DSL experience is preferred OR:
  
• Undergraduates that has completed at least 2 years of college with at least1 year experience in an international call center.

• Strong customer service orientation
• Strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems
• Has an understanding / navigational skills of the Internet functionalities and terminologies such as browsers, email, chat, forum, message board, domain, web page, internet service providers, online service providers, etc.

Job Description for a Team Leader

• Bachelor's Degree in a related field from a four year college university
• Four years equivalent experience in the call center industry with at least 1 year in a supervisorial role

• Leadership experience in people management specifically coaching for performance
• Call Center related training desired
• Leadership/ Supervisory skills training desired

Job Description for a Communication Coach

• Bachelor's degree
• At least one year experience in call center, OR has at least one year exposure to ESL, tutoring, coaching, or teaching English.

• Outstanding written and oral English communication skills
• Knowledge of basic computer skills including Microsoft Office application software

Job Description for a Quality Assurance Advisors

• Bachelor degree in related field
• 2-3 years experience in the call center industry
• 8 months – 1 year experience in quality/ transaction monitoring/ call quality required

• Experience in feedback management to agents on areas of improvement
• Outstanding written and oral English communication skills
• Proficient in Excel and PowerPoint preferred
• Previous training experience preferred
• Meticulous to detail • Strong analytical skills
• Strong interpersonal skills
• Ability to motivate individuals or teams through coaching and direct feedback