Measuring the ROI of Training and Performance Improvement Programs

Come learn a simple, inexpensive, and credible approach to measuring the return on investment of your training and performance solutions.

Workshop Objectives

This is Franklin Covey’s standard workshop on measurement and evaluation.  The 2-day workshop emphasizes the ROI Process developed by industry leader Jack Phillips.  Participants experience application of the ROI Process model.  This includes developing application impact objectives, collecting various types of hard and soft data, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI.  Participants quickly see the advantage of the process as six types of data are collected and analyzed.  This data represents both qualitative and quantitative data, developed from a variety of sources.

Who Should Attend?

This workshop is for anyone in an organization who is responsible for measuring the impact of learning and change interventions.  The workshop focuses on the skills of research and measurement that are necessary to effectively conduct ROI studies.  This workshop can be beneficial for even those who have a strong research and measurement background.  Practitioners who are interested in increasing the possibility of achieving an ROI with their programs will also benefit.

• Training Directors
• Management Development Specialists
• Evaluation Managers and Specialists
• Quality Specialists
• Performance Consultants
• HRD Managers
• Performance Measurement Specialists
• Organizational Development Specialists
• Performance Improvement Specialists, Course Designers and Facilitators.

Workshop Agenda

• Selecting appropriate data collection methods for impact studies
• Utilizing appropriate methods to isolate the effects of programs
• Utilizing appropriate methods to convert data to monetary values
• Calculating the return on investment
• Identifying intangibles
• Calculating ROI
• Presenting Results to Senior Management
• Developing and implementing an evaluation plan for specific program in your organization
• Revising / updating internal policies on evaluation
• Improving the satisfaction of your stakeholders
• Implementation issues

For more information about the ROI workshop, call a CLCI representative at (632) 817-2726.