MANDARIN SPEAKING IT HELPDESK ENGINEER

Brady Philippines Direct Marketing Inc

Responsibilities:

·         Ability to identify hardware problems and determine the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures.

·         Report all recurring problems that aren't being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly.

·         Ability to order parts and repair damaged equipment according to equipment warranties with a minimum of downtime.

·         Process timely defective reports to vendor to ensure accurate billing and meet warranty parameters.

·         Coordinate replacement or loaner equipment, as needed.

·         Install and test equipment at user site.

·         Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met.

·         Escalates problems &/or issues to the Subject Matter Expert (SME) or department manager, as appropriate.

·         Meets all service performance operational goals as defined by the department for

-        number of tickets processed daily

-        response time via phone and email, on-site visit, callbacks, escalations, etc.

-        work hours

-        maintains & protects company assets

·         Perform tasks in a professional & business-like manner

·         Presents a positive attitude

·         Consistently uses and promotes IT standards including security standards

·         Updates matrix responsibilities as needed.

·         Pro-actively follows-up and addresses recurring system problems to improve and support system integrity.

·         Tests and evaluates software and hardware products to determine whether solutions will enhance global system functionality to meet users' particular needs.

Requirements:

• Candidate must possess at least a Bachelor's/College Degree , any field.
• Required language(s): Mandarin, English
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
• Full-Time positions available.

3//f Worldwide Corporate Centre (formerly Star Mall Annex) Shaw Boulevard Mandaluyong 1552 or email your cv to recruitment_philippines@ap.bradycorp.com