copied from http://www.sulit.com.ph/index.php/view+classifieds/id/1612840/MANDARIN+SPEAKING+IT+HELPDESK+ENGINEER

Brady Philippines Direct Marketing Inc
Mandarin Speaking IT Helpdesk Engineer (Level 1) Responsibilities:
· Ability to identify hardware problems and determine the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures.
· Report all recurring problems that aren't being resolved effectively to appropriate network engineer to initiate prevention procedures & update documentation accordingly.
· Ability to order parts and repair damaged equipment according to equipment warranties with a minimum of downtime.
· Process timely defective reports to vendor to ensure accurate billing and meet warranty parameters.
· Coordinate replacement or loaner equipment, as needed.
· Install and test equipment at user site.
· Maintain awareness of related IT programs and projects to ensure that common goals and objectives are met.
· Escalates problems &/or issues to the Subject Matter Expert (SME) or department manager, as appropriate.
· Meets all service performance operational goals as defined by the department for
- number of tickets processed daily
- response time via phone and email, on-site visit, callbacks, escalations, etc.
- work hours
- maintains & protects company assets
· Perform tasks in a professional & business-like manner
· Presents a positive attitude
· Consistently uses and promotes IT standards including security standards
· Updates matrix responsibilities as needed.
· Pro-actively follows-up and addresses recurring system problems to improve and support system integrity.
· Tests and evaluates software and hardware products to determine whether solutions will enhance global system functionality to meet users' particular needs.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree , any field.
- Required language(s): Mandarin, English
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
- Full-Time positions available.
3//f Worldwide Corporate Centre (formerly Star Mall Annex) Shaw Boulevard Mandaluyong 1552 or email your cv to recruitment_philippines@ap.bradycorp.com
copied from http://www.sulit.com.ph/index.php/view+classifieds/id/1612840/MANDARIN+SPEAKING+IT+HELPDESK+ENGINEER