IBM Daksh Jobs

 

 

 

General Manager Operations (# of Requirements: 1) Manage end-to-end processes across multiple verticals, including complete P&L responsibility, operational metrics, quality and process efficiencies, and client relationship management  

At least 15 years total work experience, with relevant exposure in BPO operations, quality and transition management 

 

Focused on implementation -- essential for process delivery as per SLAs/ SOWs

 

Ability and proven track record to manage large teams effectively - approximately

• 800+ people________________________________   Deputy GM for Operations (# of Requirements: 3) Manage end-to-end processes across multiple verticals, including complete P&L responsibility, operational metrics, quality and process efficiencies, and client relationship management

   

  At least 12 years total work experience, with relevant exposure in BPO operations, quality and transition management 

   

  Focused on implementation -- essential for process delivery as per SLAs/ SOWs

   

  Highly analytical and data driven, with demonstrated strategic thinking skills

   

  Outstanding ability to interact and manage multiple customers

   

  Strong ability to create and present dashboards

   

  Highly effective communication skills

________________________________   Operations Manager –

Commonwealth (# of Requirements: 2) Plan, develop and implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timelines

 

At least 6 years of working experience in the related field is required for this position

 

Knowledgeable in account management and client coordination. Able to understand client’s issues, concerns and resolving them in due time.

 

Liaise with other functional/departmental managers to understand necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements.

 

Ensure activities meet and integrate with organizational requirements for quality management, health and safety and general duty care.

 

Strong people and performance management skills and team player with good interpersonal skills.

________________________________   Assistant Manager Operations – Commonwealth (# of Requirements: 9) Manage a team of approx. 15 agents and ensure that all key metrics of performance as per  the Client SLA are met and  exceeded;  

At least one year experience as a supervisor in a Multinational BPO/Call Center Experience in a Telco or Satellite Programming Account is a must

________________________________   Deputy General Manager – Workforce (# of Requirements: 1) Lead business decisions on site/floor capacity, ramp up plans (New Hiring), call allocation, staff forecasting.   At least 10 years of working experience in the related field, with strong knowledge of Workforce Management is required.

 

Highly analytical and data driven, with demonstrated strategic thinking skills.

 

Relevant exposure and depth in BPO operations, quality and transition.

________________________________   Assistant Manager Workforce – Makati (# of Requirements: 1) Monitor agent staffing, analyze trends and daily MIS to track leakages in the system and manage break adherence and scheduling on a daily basis    •  Highly adept in MS Excel and other MS Office applications    •  Strong analytical and logical thinking skills

   •  Excellent customer service skills

   •  At least 1 year experience in the same capacity

   •  Graduate of Bachelor’s Degree in any course

   •  Willing to work in Makati City

________________________________   Lead for Quality Assurance (# of Requirements: 2) Regularly monitor and review calls/emails based on monitoring targets; Coach the agents to ensure Quality adherence; Define the quality parameters to the call agents and defining the scope of improvisation; Maintain record and analyze trends of the various Client-defined performance parameters

 

At least 1.5 years experience as a Quality Specialist in the BPO/call center industry

 

Proficiency in MS Excel

 

Analytical ability to decipher statistical reports, quality management system and concepts, develop new strategies to improve quality

________________________________   IT Security Manager (# of Requirements: 1) Establish and implement all IT Security Controls as per the company's security policy (ISO 17799) and coordinate with the staff to ensure that all aspects of BCP that form part of the overall BCP Plan are envisioned, implemented and tested

 

Previous experience of leading the implementation of  security standards such as ISO 17799/

 

BS 7799, COBIT and taken the initiative successfully through a certification                         

 

Sound understanding of Applications, LAN, WAN, Telecom & Voice platforms and appreciation of

 

interplay between these, as well as the security risks of these platforms      

 

Highly analytical with demonstrated team management skills

 

Exhibits strong interpersonal, communication and decision making skills 

________________________________   IT Projects Manager (# of Requirements: 1) Responsible for developing project proposals that cover the origin of project, implementation timelines, identification of risks, contingency

plans and other projects impacted within the scope of IT 

 

At least 10 years experience in a related field, with mastery of IT Project Management skills

 

Seasoned IT professional with a full understanding of IT industry practices 

 

Demonstrated ability to work on problems of a diverse scope where analysis of situations requires evaluation of identifiable factors                         

 

Sound understanding of applications, LAN, WAN, Telecom & Voice platforms and appreciation of interplay among these

 

Highly analytical with demonstrated team management skills

 

Exhibits strong interpersonal, communication and decision making skills   

________________________________   IT Manager for Applications/Software Development (# of Requirements: 1)   At least 6 years In Information Technology

 

Should have a good hands-on understanding of Project Management and should have had the experience of managing at least one complete Software development project life cycle and maintenance & support.

 

Necessary skills -  J2EE, Websphere, DB2 platform, ASP, SQL Server, Access

 

Desirable skills - Lotus Notes platform, MS Dot Net

 

Exposure to the IT Services/IT Enabled Services industry is desired but not essential

 

Excellent communication and problem solving abilities

 

Should have the ability to manage trade-offs between cost/time/quality

 

Negotiation skills, Collaboration skills

________________________________   Data Network Specialist (# of Requirements: 6) Handle design, planning and upgrading of network infrastructure   College degree in any IT or Engineering courses like ECE and Computer Engineering

 

At least 2 years relevant work experience in Data Networking

 

Strong background in LAN and WAN

 

CCNA or equivalent work exposure in handling network equipment suc as CISCO routers/switches and Nortel equipment  

________________________________   Deputy GM for Strategic Quality (# of Requirements: 1) Manage all aspects of Quality excellence with emphasis on continuous improvement to achieve business objectives through strengthening underlying processes   At least 10 years experience in a related field, with a mastery of Six Sigma and TQM principles

 

Strong knowledge and experience of quality systems and models implementation   

 

Certification of Six Sigma Black Belt/Lead Auditor of quality systems is preferred

 

Ability to provide thought leadership with detailed planning and meticulous execution

 

Strong influencing skills with the acumen to obtain the buy-in of key stakeholders in quality initiatives

 

Excellent strategic and tactical thinking skills

 

Outstanding ability to communicate at all levels of organization

________________________________   Deputy Manager – Six Sigma (# of Requirements: 1) Plans, coordinates and facilitates Six Sigma Training Programs. Manage and mentor Yellow Belt and Greenbelt training programs.

 

At least 3 years work experience in the related field is required for this position

 

Six Sigma Blackbelt Certified

 

Should have experience in leading and mentoring six sigma projects

 

Should have experience in conducting six sigma training programs

 

Should be able to manage multiple projects simultaneously

________________________________   Lead VA Floor Support Trainer - Commonwealth (# of Requirements: 2) Create and facilitate training programs; Conduct Training Needs Analysis (TNA) to address specific operational needs; Contribute to production by doing Support   At least 6 months prior teaching or training experience for, or call center experience in the same level or capacity

 

College Graduate

 

Oral and written communication skills

 

Coaching and mentoring

 

Critical thinking

 

Active listening

 

Experience in a non-voice web-based account (email/chat support)

 

Background in writing (for publications, etc.) is an advantage

 

Floor communications and grammar coaching

**********************************************************************************************************************************************

Send in your friend’s resume to:jobs_ibmdaksh@yahoo.comFor more information, you may reach us at 0928-7615-531

 

Highly analytical and data driven, with demonstrated strategic thinking skills

 

Outstanding ability to interact and manage multiple customers

 

Strong ability to create and present dashboards

 

Highly effective communication skills