Asterisk + Vicidial - Complete Call center Setup
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Asterisk + Vicidial - Complete Call center Setup
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- Date Posted: March 14, 2013
- Classification: Offered
- Location: Valenzuela City, Metro Manila
-
- Ad ID: 3306570
- Category: VoIP
- Short URL:
- Contact Numbers:
- +63-908-XXX-XXXX+63-908-601190899-2745 (Mobile)
- +632-985-XXXX+632-985-6011901896 (DL)
- +632-277-XXXX+632-277-6011900100 (Telefax)
- +632-444-XXXX+632-444-6011901654 (Phone)
- Feedback Score:
- 5
- 100% Positive Feedback
Close X Feedback Computation
Legend: (Feedback Count) Computed Score Feedback DetailsFeedback
Type> 12 mos.
x1 pt.12 mos.
x2 pts.6 mos.
x3 pts.3 mos.
x4 pts.Total Positive (5) 5 - - - 5 Negative - - - - - Total: 5 - SG Ranking:
- Member Address: 34 E. Martin, Corner G. Lazaro St., Dalandanan, Valenzuela City, Metro Manila
- Last Access From:Philippines
-
- Registered: Jan 9, 2007
- Last Sign In: Jun 12, 2013
- View other ads of codershideout.
Description
We offer Asterisk + Vicidial Call center Setup (with Automatic Call Distribution - A.C.D) for Inbound, Oubound, and Blended Call center. Contact us today (+632) 985-1896 to discuss how we can assist you.
MAJOR VICIDIAL FEATURES:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source GPL licensed, with no software licensing cost
Full VICIDIAL Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound CallerID per campaign
- Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call up to two other customer numbers for the same lead
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of Busy calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Outbound dialing is QueueMetrics-compatible
- Web-based administration
- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese
- Admin web pages available in English, Spanish, Greek and German
Contact us
Servetrend Solutions
Manila, Philippines 1443
Phones: +(632) 985.1896; 444.1654; 277.0100; 331.2728
Telefax: +632 277.0100
Mobile: 0908.899.2745
Email: sales@servetrend.com
Web: www.servetrend.com
Seller Contact Details
codershideout 130 Check Pts
Servetrend Solutions Business Name Checked John Mark A. Banez Name Checked- +63-908-XXX-XXXX+63-908-601190899-2745 (Mobile)
- +632-985-XXXX+632-985-6011901896 (DL)
- +632-277-XXXX+632-277-6011900100 (Telefax)
- +632-444-XXXX+632-444-6011901654 (Phone)
- 5
- 100% Positive Feedback
| Feedback Type | > 12 mos. x1 pt. | 12 mos. x2 pts. | 6 mos. x3 pts. | 3 mos. x4 pts. | Total |
|---|---|---|---|---|---|
| Positive | (5) 5 | - | - | - | 5 |
| Negative | - | - | - | - | - |
| Total: | 5 | ||||
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Comments
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| posted on May 7, 2013 04:26AM | |
|---|---|
enchocho 
| FOR ALL CALL CENTER INCREASE YOUR SALES!!! HOT LEADS FOR CALL CENTER BULK ORDER HAVE DISCOUNT!!! We can provide you a U.S leads, Canada and Local Leads for different campaigns: DAILY/WEEKLY SUPPLY Anything you wanted...!!!! OFW/FIL LEADS ALSO AVAILABLE!!! ALL LEADS ARE FRESH LEADS!!! Please be specific on the details of the leads that you are looking for... Database Contains The Following Info:
FOR SURE BUYER ONLY NO TRIAL LEADS
HOW TO ORDER?
Order Form Format: Company Name or Full Name: Company Address: Company Website: Contact Person: Contact Number: Email: Leads Country: Type of leads: Quantity of Leads: Campaign: Mode of payment:
Payment Options >>> Deposit to Union Bank/BPI Account/LBC card remit/ smart money / PayPal.
TERMS AND CONDITIONS 2. We will not replace not interested contacts.
Read more: UNPAID ACCOUNTS Any unpaid leads shall give us the authority to post the non-paying customer's name, address, mobile numbers, etc in the Unpaid Accounts Lists and in any other medium we deemed fit to enforce collection. Pick-up by search engines of said details is beyond our control and is the direct consequence of the customer's non-payment and any damages (direct or indirect) shall solely be borned by the non-paying customer.
Global Network Solutions Website: http://www.globalnetsoltn.com/ or: https://sites.google.com/site/globalnetsol1/leads-generation
Note:
We replace ff:
Do not Call List (DNC) Not in service (NI) Disconnected (DC) Duplicates
We can't prevent this error's in leads because we all know Telco’s in U.S.A recycle all their not activated numbers and most of Telco’s customers in U.S changing their number to avoid unwanted caller's most of all telemarketers....
Message appended on May 7, 2013 04:27AM FOR ALL CALL CENTER INCREASE YOUR SALES!!! HOT LEADS FOR CALL CENTER BULK ORDER HAVE DISCOUNT!!! We can provide you a U.S leads, Canada and Local Leads for different campaigns: DAILY/WEEKLY SUPPLY Anything you wanted...!!!! OFW/FIL LEADS ALSO AVAILABLE!!! ALL LEADS ARE FRESH LEADS!!! Please be specific on the details of the leads that you are looking for... Database Contains The Following Info:
FOR SURE BUYER ONLY NO TRIAL LEADS
HOW TO ORDER?
Order Form Format: Company Name or Full Name: Company Address: Company Website: Contact Person: Contact Number: Email: Leads Country: Type of leads: Quantity of Leads: Campaign: Mode of payment:
Payment Options >>> Deposit to Union Bank/BPI Account/LBC card remit/ smart money / PayPal.
TERMS AND CONDITIONS 2. We will not replace not interested contacts.
Read more: UNPAID ACCOUNTS Any unpaid leads shall give us the authority to post the non-paying customer's name, address, mobile numbers, etc in the Unpaid Accounts Lists and in any other medium we deemed fit to enforce collection. Pick-up by search engines of said details is beyond our control and is the direct consequence of the customer's non-payment and any damages (direct or indirect) shall solely be borned by the non-paying customer.
Global Network Solutions Website: http://www.globalnetsoltn.com/ or: https://sites.google.com/site/globalnetsol1/leads-generation
Note:
We replace ff:
Do not Call List (DNC) Not in service (NI) Disconnected (DC) Duplicates
We can't prevent this error's in leads because we all know Telco’s in U.S.A recycle all their not activated numbers and most of Telco’s customers in U.S changing their number to avoid unwanted caller's most of all telemarketers....
message updated May 7, 2013 04:27AM |
| |
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