Effective Collection Management and Strategies Philippines

Seminar Info

Date:
April 29, 2013

Time:
9:00 am to 4:00 pm 

Venue:
Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila.

Seminar investment:
Php 3,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)

Discount:
10% Discount if FULL AMOUNT is paid at least 5 days before the event.

Reservation:
Phone reservation is required. Please call telephone (02) 727-8860, (02) 727-5628, or (02) 496-6949 (Look for Ms. Rose Ann David or Ms. Mini Anlacan).

Schedule:
Schedule may change without prior notice. Please call to confirm. 

Contact Us

+63 7275628
+63 7278860
Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila

www.businesscoachphil.com

Socialize with us

Objectives

• To learn the most efficient means of successful transacting
• To get a comprehensive background on collections and the basics of recovery management
• To enhance the company’s recovery policies
• To develop employee skills in negotiating and probing

Key Topics

•Overview of debt collection

•Collection goal : Recovery Management = Excellent Customer Service

•The “who” and “how” of collections

•Profiling a collection specialist

•Do’s and dont’s of collections

•Planning and preparation

•Collection style and personality over the phone

•The sound of your voice

•How to make effective calls

•Handling different types of customers

•Probing

•Enhancing negotiation skills

•Effective account handling

•Strategies in regrouping

•Overcoming objections

•Productivity assessment – evaluating performance

•Team or individual exercises to develop strengths, address weaknesses and practice learnt techniques 

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Contact Us
+63 7275628
+63 7278860
Unit 201 Richbelt Tower, 17 Annapolis St.,
Greenhills, San Juan City, Metro Manila