Training for Receptionists Philippines

Seminar Info

Date:
July 22, 2013

Time:
9:00 am to 4:00 pm 

Venue:
Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila.

Seminar investment:
Php 3,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)

Discount:
10% Discount if FULL AMOUNT is paid at least 5 days before the event.

Reservation:
Phone reservation is required. Please call telephone (02) 727-8860, (02) 727-5628, or (02) 496-6949 (Look for Ms. Rose Ann David or Ms. Mini Anlacan).

Schedule:
Schedule may change without prior notice. Please call to confirm. 

Contact Us

+63 7275628
+63 7278860
Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila

www.businesscoachphil.com

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Objectives

At the end of the program, the participants should be able to:

• Describe the value of the receptionist’s job in the organization
• Demonstrate behavior that reflect a professional image
• Manage telephone communication with clarity and courtesy
• Deal politely with dissatisfied or discourteous visitors, clients or employees
• Manage waiting guests due to appointment delays or sudden cancellation
• Create a personal development plan

Key Topics

I. The Receptionist: Understanding the Content of the Job
 
An introductory discussion of the key responsibilities of the Receptionist will help check the jobholder’s appreciation and level of understanding of the value of the role.
 
II. A Credible and Professional Image
 
In this module, the participants will learn the characteristics of a polished and professional receptionist. A portion of the module will highlight behavior and habits that can destroy the receptionist’s image and that of the organization.
 
III. Handling Calls Effectively
 
As in personal interactions, it is important to project a positive image in telephone conversations. The participants will learn the use of proper phrases and greetings that convey warmth while taking messages quickly or when putting callers on hold.
 
IV. Communication Styles
 
Sensitivity to body posture, hand gesture, facial expressions and understanding that people differ from each other will help determine which communication style works best to calm down a hot-tempered visitor. Applying diplomacy and tact while efficiently addressing the area of concern generally settles an agitated person. This is also the best way to prevent an uncomfortable social scene.
 
V. Communicating Delays and Cancellations
 
In this module, participants will learn how to communicate appointment delays or cancellations in a thoughtful and considerate manner.
 
VI. Professional Development: Planning for Tomorrow
 
The final module involves the creation of individual development plans that are actionable. The participants will list down goals that when achieved, will benefit themselves and their respective organizations.

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Contact Us
+63 7275628
+63 7278860
Unit 201 Richbelt Tower, 17 Annapolis St.,
Greenhills, San Juan City, Metro Manila