Vicidial Dialer Instalation and Configuration for only 9999 Philippines

Agent Side:

• Ability to display a script for the agent to read with pre-filled fields
• Ability to open a custom web page with user data from the call, per campaign
• Utilize both inbound and outbound calls in one session (blended)
• Manually or automatically call upto two other customer numbers for same lead
• Schedule callbacks for any-agent or agent-specific
• Manual dial mode allows previewing of leads before dialing
• Remote agents can log in anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Ability for agents to select a Pause Code when they are not active
• Web based control of volume levels and mute capability
• Agent interface available in 9 different languages!

Manager Side:

• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to transfer customer calls/data to a closer on the local system or a remote server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Skills-based ranking and call routing per inbound group and campaign
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Web-based administration
• Admin web pages available in English, Spanish, Greek and German

SUPPORT SERVICE

• Monthly Consultancy (REMOTE Only)
  It’s either there is a problem or none, re-configuration or none.

           Php 7,000/month (range between 1server)       Web Chat Support

• E-mail Support
• Phone Support
• Remote Support and Configuration
• Remotely Database Maintenance
• Remote Assistant to Customer System Admin for Database Backup

• Per Call Basis (REMOTE Only)– Php 3,000.00 for the first hour and for every extended hour will cost additional PhP 1,000.00.
  • Web Chat Support
  • E-mail Support
  • Remote Support and Configuration
• Onsite Support – Php 3,000.00 for the first hour (travel time is included) and for every extended hour will cost additional PhP 1,000. 

Customer will shoulder travel and board/lodging in case of onsite support outside Metro Manila.

*VAT Exclusive

*Hardware NOT included

Warranty: Free one (1) month system support; it covers the repair and/or maintenance of the system in the time period of coverage.

> PAYPAL