Service Science Philippines

Service Science By Mark S. Daskin
2010 | 615 Pages | ISBN: 0470525886 | PDF | 40 MB

The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including:

Location modeling and districting
Resource allocation problems
Short- and long-term workforce management
Priority services, call center design, and customer scheduling
Inventory modeling
Vehicle routing

The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's "How to Do It in Excel" sections, allowing readers to work hands-on with the presented techniques.
Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics.
This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

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