[Item Sold!] Call Center Agents

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Technical Support Representative

Description:
For our Technical Support Representative post, we are looking for the following qualifications in general:

Applicants should have at least completed all of their 1st and 2nd year college units under a single degree / program.

The applicants should possess average to above average communication skills.

In addition, they should be knowledgeable in some or all of the following areas:

* Internet connection
* Windows 98 and various Operating Systems
* Installation/removing program know-how
* Hardware troubleshooting
* Simple internet surfing know-how
* knowledge/ familiarity in computer applications


Inbound Customer Service Representative

Description:
Customer Service Associates are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide customer service or make sales. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.

Customer Service Associates will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).

All Customer Service Associates are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day (excluding lunch break), 5 days a week, including Holidays. Rest days may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:
* Customer Service Associates must have the following qualifications:
* Above average - Excellent spoken and written English language skills
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Inbound Sales Associates

Description:
For the Sales Representative post, the qualifications needed are more or less parallel with the Customer Service Associate position. However, having tremendous sales ability (preferably with sales experience), and being creative and driven enough in order to reach sales targets are the qualifications that we are looking for as far as the Sales Representative position is concerned. Applicants should have at least completed all of their 1st and 2nd year college units under a single degree / program and they should also possess average to above average communication skills.

Outbound Sales Associate

Description:
The qualifications needed are more or less parallel with the Customer Service Associate position. However, having tremendous sales ability (preferably with sales experience), and being creative and driven enough in order to reach sales targets are the qualifications that we are looking for as far as the Sales Representative position is concerned. Applicants should have at least completed all of their 1st and 2nd year college units under a single degree / program and they should also possess average to above average communication skills.