• Are you looking for a great business venture that can easily turn your few thousand pesos capital into multi-million pesos?

• Are you interested in setting up a call center business but has no idea how to set up from the scratch to a “Ready for Operations” (A-Z set up)?

• Are you interested to set up a call center business but has no idea how to market the services?

• Are you a foreign investor who wants to set up a call center business in the Philippines but you do not have enough resources or good contact who can help you?

• Are you just simply a wise investor looking to set up a quality and world class call center without spending millions?

If your answer of the questions above are ‘Yes’ then you are in the right page.

I am a business consultant and a marketing consultant of call centers and BPO. I have professional and talented freelance employees who help me in every project. We set up a world-class Call Center Business or a BPO Business from A-Z and with a completion timeframe of 1-2 weeks. Provision of clients will be part of the contract agreement between me and your company.

1.   Why invest in a call center industry or a BPO industry in the Philippines?

Philippines became the “Call Center Capital” worldwide basing on the global survey report. This is because of the generous benefits that the Philippines offers; Highly Skilled Workforce, Friendly Government and Low Labor Cost. There is a big demand of call center business in the Philippines, in fact, it has been said that getting the target sales revenue would never be an issue. There are hundreds of success stories from the Philippine Call Center Companies, some started at 20 seats and became 300 seater or more within a year or 2.

There is no doubt that call center business or BPO business is a lucrative venture  for investors since this business can turn your few thousands dollar capital into Multi Million Dollar. Thanks to the skilled and talented Filipinos who are well-conversed in English Language, who understand western culture, as well as the friendly government and low labor cost.

2.   How much is the initial capital?

We have different Options with different pricing to choose. Only construction is not included with the quotation Under Package A and Package B. To view the price of the construction, kindly check the #3.

Package B

Construction is not included with the quotation below.

Price

• This package is A-Z set up, which means, this is “READY FOR OPERATIONS” Package.The completion timeframe of the set up is 10 days as long as wiring and construction are done
  
  
• If you are wondering why there is no computer hardware in each agent’s station in this package because computer is not necessary to make outgoing calls or to take incoming calls to/from countries in the world as long as there is an IP Phone/VOIP Phone and internet connection.

Part of this package are;

• USA and Canada Database to gather calling list data (very important to market your service or to run successful telemarketing campaigns). The database has residential and business info.
•  Finding an Office and Dealing the Lease of Contract Agreement
• Website; seducing and easy to navigate, search engine friendly, has live chat support, form builder buit in and built in social media fanpage. Merchant Account will be built in your website where your client can pay online using their credit card/debit card.
•  Marketing Training Manuals
•  Marketing Consultancy
• Marketing Materials
•  Human Resourcing Materials
• Technology Set Up
•  Network System Set Up
•  Email Marketing Software
• Business Permit Registration (any entity type)
• Application of Internet Connection
• VOIP Configuration and DID Number Configuration including toll free number
• Human Resourcing Materials
•  Company Bank Account Set Up (Dollar and Peso savings account)
•   Merchant Account Set Up
• Third Party PABX Set Up
• Equipments
• IP Phone in each agent’s station/cubicle; VoIP phone design by SKYLINE with 4 independent lines Headset port. This IP phone will allow you to make outgoing calls and take incoming calls. It will also display DID numbers. It has Headset Port so the agents can use a Headset instead of holding the Phone all the time to make calls. Basic Feature; Call forward, Call transfer, Call hold, Mute, Redial, Display caller ID, Display call duration, Display date and time, SMS Capable, Access voice mail, Send DTMF tones, Message waiting indication (MWI), 100 phone book entries, 30 most recent call records for dialled, incoming, and missed calls, Adjustment of LCD contrast (4 levels), Adjustment of handset volume (6 levels), Adjustment of speaker phone volume (6 levels)
• 1piece Intel Server to any number of seats; Intel 3.0ghz, 4gig Memory, 500G HD, Keyboard, mouse and 15. 6inches Monitor
• 11 piece Canon 3 in 1 Printer; Copier, Scanning and Printing
• Cubicles; check attached picture on this page
• Agent’s Swivel Chairs; quantity will depend on the # of seats
• 1piece Conference Table & 10pieces Chairs to any number of seats
• 1 pc. Executive’s Table and 1pc. Chair to any number of seats
• 1pc. Extra chair on each HR & Admin table for the visitor
• 5pcs. HR and Admin Tables and 5pcs. Chairs
• IP Surveillance Camera; 4pcs. Cameras with night mode feature good for indoor and outdoor plus 1pc. DVR to any number of seats
•  1pc. Server Cabinet to any number of seats
• 1pc. Wifi router to any number of seats
• Marketing Materials
• Human Resourcing Materials
• 24 ports Linksys Switch Hub
• 24 ports Switch Hub 
• Belden UTP Cable and RJ45 and Rubber piece
• HP All in 1 Printer (Faxing, Scanning, Printing, Coppier)

Package B

Pricing:

1. This is A-Z call center set up, which means this is a “Ready for Operations Set Up”. The set up can be done within 5-8 days timeframe as long as the electrical works and construction works are done/finish.
2. The Construction Works is not part of the quotation. Kindly check the Construction Pricing.

Part of this package;

• US and Canada Database to gather calling list data
• Finding an Office and Dealing the Lease of Contract Agreement
• Website Design; seducing and easy to navigate, search engine friendly, has live chat support, form builder built in and built in social networking sites. Merchant Account will be built in your website where your client can pay online using their credit card/debit card.
• Marketing Training Manuals
• Marketing Materials
• Human Resourcing Materials
• Marketing Consultancy
• Technology Set Up
• Network System Set Up
• Email Marketing Software
• Business Permit Registration any entity type
• Application of Internet Connection
• VOIP Configuration and DID Number Configuration including toll free number
• Human Resourcing Materials and
• Company Bank Account Set Up (Dollar and Peso savings account)
• Merchant Account Set Up
• Third Part PABX Set Up
• Equipments
• Complete Set of Desktop Computers in each agent’s station +5 sets of desktop computers for the HR and adminCPU: Intel Pentium Dual Core e6600 3.0ghz, 500G HD, 2gig memory, 256 video card and built in DVD writer. 18.5 Ben-Q LED wide Screen Monitor.
• Keyboard and mouse
• Windows 7 Professional Operating System installed on each computer
• Telephone & 600QD Headsets to each cubicle
• DELL SERVER: Intel Xeon Processor, 3.0ghz, 8gig memory, 500G HD with monitor: 
  
  &&10seats-20seats= 1piece of Dell Server 
  &&30seats-50 seats= 2pieces
• 1 piece Canon 3 in 1 Printer; Copier, Scanning and Printing
• Cubicles; check attached picture on this page
• Agent’s Swivel Chairs
• 1piece Conference Table & 10pieces Chairs to any number of seats
• 1 pc. Executive’s Table and 1pc. Chair to any number of seats
• 1pc. Extra chair on each HR & Admin tables for the visitor
• 5pcs. HR and Admin Tables and 5pcs. Chairs
• IP Surveillance Camera; 4pcs. Cameras with night mode feature good for indoor and outdoor plus 1pc. DVR to any number of seats
• 1pc. Server Cabinet to any number of seats
• 1pc. Wifi router to any number of seats
• 24 port Linksys Switch Hub 
  10= 1pc. 24 port Switch Hub
  20-40 seats= 2pcs. 24 ports Switch Hub
  50 seats= 3pcs. 24 ports Switch Hub       
• Belden UTP Cable and RJ45 and Rubber Boats on it
• 1pc. 500VA APC on each server
• 1pc. IP Phone
• Predictive Dialer/ Progressive Dialer
• CRM to track everything online and for easy reporting.

 3.   What are other costs involved aside from the Package A and B?

• Business Permit Documentation expenses (Not much). Give it up to 40kphp (it depends)
• VOIP and DID numbers. Give it 3kphp maximum to set it up as your initial credit.
• Security Deposit and Advance Payment for office lease. Usually, a decent office will cost you 300/sq. meter. To get the estimated floor area for your desired number of seats just check the paragraph #2
• Office Supplies; Band paper, Pentil Pen and etc.
• Construction; We offer this service as well with the quotation below;

 4. What is the operating cost & minimum wage of a call center agent in the Philippines?

 Let us talk about decent pay to get quality agents (very important). It would be 14 000pesos/month or 1.80USD/hour including their benefits. Your operating cost will be around maximum 2.50USD/hour/10 agents which covers your expenses in office supply, office rent, utility bill, voip(international telco), internet, labor cost, tax and others (this applies if you have 10 agents or more).

5. How do I get client?

Getting clients is like a hot cake but you will need to have good techniques and effective marketing tools. One of my responsibilities is to set up your marketing team and train them on how to get clients.  I will make sure that your marketing team is independent in getting clients for your company just to ensure that your business is independent once my contract ends with you. Imagine having 10 seats and more filled up every month. 

6. What is the timeframe of ROI?

It depends but I am very confident to achieve your ROI 4months-6months time frame. Let me count the number for you.

7.What is the timeframe to finish the set up of business from the scratch to a fully operational call center?

1-2 weeks-it will be part of the agreement. I guarantee you.

8. Why would you (client) need my help?

ü We have the expertise, knowledge, experience and resources that would help save your costs without any hustle in setting up your BPO and Call Center Business here in the Philippines;

ü  Very advanced technology that will make a company easy to market while ensuring the efficiency of operations;

ü  No need to worry about getting clients;

ü  We will make sure that the reception of calls are very clear (most of the set up, they cannot figure out why the reception of calls are choppy);

ü  No more headaches of setting up from the scratch such as; finding location, building the office, dealing with landlords, preparing marketing materials, getting clients, recruitment advertisement, setting up the telecommunication lines and many many more;

ü  Very discounted price but a reliable infrastructure, advanced technology and professional looking office;

ü  I will make sure that you will have a strong WORKFORCE from management down to operations.

9. Where can I set up?

• I can only cater Cebu (Cities Only), Metro Manila except Tondo, Batanggas, Cavite and Pampangga. Any outside provinces will not be entertained
  
  
  How to get started with the service?

• We can meet in person to discuss the detailed info or I can chat with you online. Contact me anytime and expect quick response.

10. How to get started with the service?

• Very Clear Quality of Call Reception; we guarantee that the quality of call reception will be very clear just like having a conversation personally. This is very important since most of the call center undergoes call quality issue.
• There will be no delay of calls; most call center as “Delay of Call” issues which mostly arise when they are using a predictive dialer/progressive dialer
• Speed of work; from the construction, installation of equipments, installation of furniture and the technology set up can be done within maximum of 2 weeks for 10 seater-50 seater and 3-4 weeks for the 50 seater above. Compared of doing it your own, you will have to undergo a lot of works and complications. One of those time wasting work to do is “PURCHASING OF EQUIPMENTS & FURNITURE”, you have to shop different suppliers to compare pricing. With us, we are affiliated with the direct supplier which saves 10-25% discount compared to retail price. Example is the desktop computer with the specs mentioned in # 2 under Package B, with the same specs and brand, cheapest retail price in Gilmore or other shops will be like 14 500 or more, with us it is only 13, 600php.
• No need to worry about getting clients; we will provide proper trainings and amazing softwares and marketing tools for you. The feature of technology and system will make your company easy to market.
• No headache. No time wasted. No Mistake; Most of the investors who are starting up, they usually make mistakes during the set up of the business that mostly affects the long run operations. Knowledge on how to set up is not enough, EXPERIENCE DO.
• Very discounted price for a world class set up; the equipments and furniture are in very good quality and for sure will last for many years (Warranty is provided). The technology has all the features you need to seduce clients as well as to boost production result. You can request any feature of technology and we will sure provide it
• Features of technology 

Dialer;

ü  Inbound, Outbound and Blended call handling.

ü  OUTBOUND: Each agent can make 200-400 successful calls per day

ü  INBOUND: Ability to answer hundreds of incoming calls at the same time from a one DID number.

ü  CALL BLENDING: Ability to make outgoing calls and at the same time take incoming calls.

ü  Automatic Call Recording with the ability to integrate call recordings

ü  Live Transfer: Ability to keep the customer on hold while dialing the requested person on the phone. The agent can connect the customer to the requested person through three way conference and leave the call once the call is successfully introduced.

ü  Scheduled Call Backs: All data under Call-Back Disposition will be automatically called back in its specific schedule date and time.

ü  Web-configurable IVRs and Voicemail boxes

ü  Three way conference

ü  Ability to monitor everything online such as; the history of calls, the number of dialed calls, the number of received calls, the number of missed calls and the number of hours that the agent on the phone with specific information of data.

ü  Ability to forward calls

ü  Ability to make three-way-conference

ü  Ability to display calling list data every successful call

ü   Proper Call Disposition

ü  100% call recording

       Others;

ü  IP Surveillance Camera that allows the admin/clients to view the video live anywhere they are located whether inside Philippines or not through the help of internet browser.

ü  CRM; CRM that will allow you to track the performance reports, to track the accounting reports and many more by just entering the username and password. You can make multiple accounts for your team for privacy and security purposes. You can make a campaign name and send it to your client for reporting purposes; your company does not need to send emails for reporting. There are still many features that will help your operations run smoothly without wasted time.

Imagine the works involved to do; website building, business permit registration, building your office, finding location, purchasing of equipments and furniture, hiring your admin & HR staff, marketing your services, preparing lease of contract, setting up the facility, applying for internet connection and many other headaches and costs---do you think it is worth to do all the job because of the perception that you can save costs by doing it your own(which is honestly ironic)?

It is free to contact me for consultation. It will be great to set a time to meet you personally so that I can explain to you of how we could ensure the safety of your interest and mine as well. For the meantime, just chat with me in the chatbox below or contact the information located at the bottom of this ad

I have set up several call center businesses. I can send you sample pictures if you can send me your email.

To view more pictures of the lists of tangible assets, its features and few other projects I have set up, just kindly check this link http://www.facebook.com/pages/Call-Center-Heroes/295796457177385?ref=tn_tnmn

Contact me: 09154241380

Email: mper913@gmail.com

Our website www.callcenterheroes.com is under maintenance due to our hosting server account issues. Any more concerns, just do not be hesitant to email me.

You can also chat with me. Just enter your message below. If i am not online, just leave an offline message with your phone number, name, email and comments