Pabx / Ip Pbx / Pbx Philippines

Unified Communications With VoiceLink

Telephony was the traditional way that lead communications the last century, that’s why many companies and users focus their requirements on their necessities to establish telephony communications on their organizations, and confuse unified communications “distros” with a telephone exchange system. VoiceLink, not only provides telephony, it integrates other communication alternatives to make your organization environment more productive and efficient.

VoiceLink include the following communication media:

Features

There are new ways of communication every day and the addition of features and functionality must be constant. VoiceLink it’s capable of establish an efficient environment on your organization with the addition of many features that allows to integrate other locations of your company to centralize your business and take it global. A user in your corporation located in South America shares the same functionalities of another located in Asia besides having direct internal communication.

Some of the basic Features of VoiceLink include:

• Voicemail
• Fax-to-email
• Support for softphones
• Web Interface Configuration
• Virtual conference rooms
• Call recording
• Least Cost Routing
• Extension Roaming
• PBX Interconnection
• Caller ID
• CRM
• Advance Reports

Features and Functionalities

VoiceLink has multiple features and functionalities related with all the services available: IP Telephony, Mail Server, Fax Server, Conferences, Instant Messaging Server, among others. New features, functionalities and Services are added at the development of new versions.

Below you will find a detail list of features and functionalities:

PBX

General

Fax

Collaboration

- PBX-integrated calendar with support for voice notifications
- Phone Book with click-to-dial capabilities
- Two CRM products integrated to the interface (vTigerCRM and SugarCRM)

Extra

- Billing support with A2Billing
- Integrated CRM

Instant Messaging

Email

CALL CENTER MODULE

The call center module can handle incoming and outgoing campaigns. Some of its features are:

• Open Source Predictive dialer
• Support for Do-Not-Call List
• Support for incoming and outgoing campaigns
• Forms can be associated to a campaign and designed through an Web wizard
• A "script" can be associated to a campaign
• Agent console
• Support for various types of breaks
• Advanced Reports
• Integration with CRM (Based on Web Service)
• Support for connection to data bases:
• - Oracle
  - MS SQL
  - Mysql
  - Postgresql

Outgoing Campaign

• Generates calls from a telephone list
• Calls are assigned to agents to interconnect them with the clients
• The predictive dialer generates calls trying efficiently as possible
• The agent receives the user information and registers it in the database through forms
• The information can be exported to spreadsheets

Inbound Campaign

• The Call Center module receives calls and assigns them to agents through queues.
• Information of clients can be included in the database to know who’s calling and give a better service to the client.

Reports

• Break report
• Call detail report
• Calls by hour report
• Calls by agent report
• Stand by time report
• Login – Logout report
• Inbound Calls
• Agent monitoring
• Call inbound monitoring
• Agent information
• Agent total connection time report
• Report of trunk usage by hour and day

 
For more details please visit our website:
www.rvncommunication.com

Look for Mr. Reymond Lomugdang
or you may contact me at 0917-3160403 / 403-7416 / 697-3728 / 622-1210
email: reymond@rvncommunication.com