NCO Group

NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality. NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

A. JOB SUMMARY
Under the direction of the Team Managers, the primary objective of the Agent position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

B. DUTIES AND RESPONSIBILITIES
• Respond to incoming customer billing inquiries by following techniques provided and approved by training.
• Effectively handle incoming customer call/e-mail inquiries within established periods.
• Basic comprehension of Microsoft subscription services and familiar in a Windows-based environment
• Introductory understanding of e-mail programs, DUN – Dial-up Network, Control Panel, Internet Properties, Modems and network Components.
• Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.

C. QUALIFICATIONS:
• At least a High School Graduate
• Excellent English Communication Skills
• Can type at least 25 words per minute
• Good Analytical and Problem Solving Skills
• Good Customer Service Skills
• Computer Literate and Internet Savvy

D. COMPENSATION and BENEFITS:
• Php 13,000-15,000 BASE RATE
• Php 5, 000 UPON REGULARIZATION
• 20% Night Differential
• Free Meal
• Paid Training
• Medical and Life Insurance
• Fast Career movements
• Fun, comfortable and professional working environment
• Recreational facilities
• Sleeping Quarters
• Shower Rooms
• Performance-based bonuses
• Open door policy
• Out of town team building activities


APPLY NOW! Bring your resume and be assessed right away!

NCO Recruitment Center
4th Floor Eugenio Lopez Jr., Communications Center,
ABS-CBN Compound, Mother Ignacia Avenue, Quezon City
9817585, 9817564, 9817558 to 60
Recruitment Mobile No: 0917-8617935
manilarecruitment@ncogroup.com



                              Come for the job, stay for the career.