Abuse is a problem. There are guests/clients “who will leverage the threat of a negative review to get the things they want,” including refunds, “That’s extortion, and it’s an unfortunate reality.”
WE HAVE RECEIVED NEGATIVE FEEDBACK.
WE 'REQUESTED' HIM TO DELETE THE FEEDBACK BECAUSE WE TREASURE OUR SULIT.COM.PH image and we can really can give the service he just don't understand that he needs to wait for the ticket a day before a flight BECAUSE that's the promo ticket's policy because its a group booking. He just refuses apologies or explanation.
---THIS I WANT ALL TO KNOW , THIS CLIENT ASK THAT HE WILL DELETE THE FEEDBACK “IF” we will give back the P10,000 pesos surcharge that he paid. We ask our 2 agents to deliver the tickets to him personally and apologize for the shortcomings. I also give my agent the 10k.. It’s like we are gonna pay him to give back our image.
My agents went to his office (it’s raining, we are from Taguig, his office at QC) at 12NN we told him the tickets are w/ us already, we could email it but we insist to deliver it to say sorry to him.
We could just email it or just let him be if we just ignore him as he already paid (As what he is saying) BUT we tried to apologize and reach out to him as a customer service.
My agents requested not to return the 10k to him because they are afraid they might pay it back to the company by salary deduct. They ask if just 5k half of what he is asking. He answered, ok BUT I WILL ONLY DELETE HALF OF THE FEEDBACK ( by the time they arrive in his office he posted another negative feedback) and treatens my agent “you want more? We (five of them who avail of the package) are all online now!”
My agent said " ganito na lang if ma-satisfied kayo sa tour nyo, alisin nyo po yun feedback or mag-positive feedback kayo" he refuses and insist that he wants is the 10K, no amount of satisfaction could change his mind.
My agents said “ ang liit ng tingin nya sa amin” she cried 3 times about this matter.
We felt as if we are blackmailed! I texted my agents do not give it because he might not delete it after all. And HONESTLY there is a surcharge in his package. He might think there is really none if we give it back.
Me, The owner of the company who called to him to apologize and our two agents who personally delivered the tickets to him can testify to this incidence.
Ayaw natin ma-scam ang buyer, ayaw rin dapat natin ma-scam ang seller.
I hope you understand our side…
FEEDBACK~“They either had a great transaction or a terrible transaction,” but you’ll rarely hear from someone who just had a normal transaction where all of the service was as it should be..
FEEDBACK can be done by legitimate clients, the owners’ family and friends, or competitors. There is no way to know the motive behind the feedback.
So is feedback here helpful? or just another contradictory ideas that will stir your mind.
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