Bad Experience with LBC Philippines

Naku!! kakahighblood nga yan sis.. hays... LBC talaga! kainis talaga yan.. Hari ng Padala ah..haha.. :P

kamalasan yan aha..napano lbc i used it several times na din wala pa ako problem di sana matulad sakin

Well sana nga po di kayo maka experience. Sa kalmado kong taong to, eh naubos nila ang pasensya ko eh. And seems that hindi lang ako ang may gantong problem. If you'll look sa fb page nila, almost lahat is complains. Ang sakin lang, wag lang talaga kayo mawawalan ng package. Kase heaven knows kung pano nyo mattrace. 

I experienced almost the same thing 2 years ago. May pinadala akong item to Cavite and mismong taga-LBC nag-confirm na within 24 hours nasa buyer ko na yung item. Kaso nung chineck ko sa buyer the next day, wala pa raw yung item sa kanya. I checked their website, na-track naman ang package, nasa delivery hub na, kaso walang movement. So nagtaka ako, I called their hotline para ma-check kung anong nangyari. Every 2 hours I called the hotline to check, kahit sila, wala raw balita. Sa isip ko, tamad siguro mga taong ito. Hindi naman maibigay number kasi hindi raw nila alam. Siguro after 2 days pa ako na-update na walang tao magdedeliver, so it took almost 5 days to deliver sa buyer.

Poor service. It's not that hindi nila alam. Parang nasesense ko na general rule ata nila na wag magbigay ng number ng bawat department. Ang weird diba. Pano yun kung may aberya. Wala ka talagang mahihita sa kanila. And they keep on giving promises that they will call you but they never did. San ka nakakita na sasabihin ng branch na pinagpadalhan mo na wala man lang sila magagawang action about it kase di na nila hawak yung item. Asan ang coordination nila. wala talaga as in.

sa lbc ako nagbabayad ng sulid gold so far wala pa ako naexpreience untoward incident sa lbc.... but reading your story, nakka highblod talaga . ito ang dahilan kaya kahit madami masisipag na workers may ilan ilan na hindi sineseryoso ang trabaho... at sila ang anay na sumisira sa bussiness system  sa atin bansa.   kaya tama lang na kung tayo po ay nasa katuwiran,ipaglaban natin palagi ang karapatan natin sa maayos at mabuting serbisyo.

As of this moment, they still cannot give a clear status kung nasan na yung item ko. Jusko T-Shirt lang yan eh pinaginteresan pa ata nila. Grabe na to. :(

Tama!!! Naku naku naku... May magagandang branch at panget talaga.

LBC Express Inc. -- as of now Ma'am we cant check any status regarding with that item, as of now we will do a report can i have your any contact number and we will call you within 24 hrs. for the latest update Thanks.

Eto ang latest reply nila sakin. Same sa mga first reply nila sakin kahapon.

ako naman experienced ko umabot ng 6 days bago ma e deliver sa akin kung hindi ko pa kunin di ko pa makukuha order ko ang nakakadismaya kasi nakakahiya dun sa buyer ko lumalabas na naging sinungaling ako ..sana di ko ma experienced yan lalo na mga importants documents pa senesend ko..meron din isang branch dito sa gensan na walang pakialam nagtanung ako kung dumating na yung order ko sabi sa akin tawagan mo to ma'm kung andun ba package mo.

maging babala sa inyo ang kawalanghiyaan ng iba sa LBC
na high blood din ang kapitbahay namen sa walang modo nila
di na nga natupad delivery sa kabila ng tama naman ibinayad

ha ayaw ko na pumunta sa lbc

naku, ang mahal mahal nila maningil.. pero ganon sila.. hays.. Hari ng Padala ah..hahaha.. nakakatawa.. 

TERMS OF USE
Standard Terms and Conditions of Contract

1. This contact is between you and us (LBC Philippines PTY. LTD).
1.1. This contract states the terms and conditions on which we will supply services to you. In this contract, you are our customer, i.e. the person engaging our services. Usually (but not always) you are the person specified as the sender on the front of this contract.

1.2. LBC is not a common carrier. We may refuse to handle, transport or store goods for you for any reason whatsoever.

1.3. The terms of this Contract cannot be waived or varied.

2. Acceptable Items:

2.1. Any goods accepted from you or on your behalf, goods we pick up with those goods, any packaging, pallets or containers we pick up with those goods.

2.2. Items may only consist of personal effects. Items will be considered commercial if quantities equal to 12 items or more.

2.3. LBC will not accept any prohibited items for shipment (please refer to the LBC Associate for the list of Prohibited Items. Prohibited items include those that are subject to import or export restrictions in any origin or destination country. In addition, LBC will not accept any shipments containing hazardous materials or dangerous goods for shipment. RIGHT TO INSPECT LBC reserves the right to open and inspect any package tendered to it for transportation. LBC will not and return any shipment that includes:

• Items that are listed in the Prohibited Items List.
• Items that are considered unsafe or unlawful to transport

3. Insurance and Liability.

3.1. The maximum liability that LBC automatically covers free depends on the origin of transaction (see computation in front). If the shipper’s declared value exceeds LBC’s maximum liability that it automatically covers for free, the shipper may purchase additional insurance.

3.2. The shipper may purchase additional insurance at the time of transaction based on the insurance rate provided by LBC.

3.3. LBC WILL NOT BE LIABLE FOR ANY DAMAGES WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL IN EXCESS OF THE DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT LBC KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS. LBC will not be liable or responsible for loss, damage or delay caused by events we cannot control such as: “Acts of God”, perils of the air, public enemies, criminal acts of any person(s) or entities, including but not limited to, acts or terrorism, public authorities acting with actual or apparent authority, acts or omission of customs or quarantine officials, riots, strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), or other local disputes, civil commotion, hazards incident to a state of war, weather conditions (as determined solely by LBC), natural disasters (earthquakes, floods, hurricanes are examples of natural disasters), national or local disruptions in air or ground transportation networks (as determined solely by LBC), conditions that present a danger to our personnel, or disruption of failure of communication and information systems (including but not limited to, our systems). In such circumstances, we will make reasonable efforts to transport and deliver packages to their destination as quickly as practicable under circumstances; and we are under no duty to advise you of the potential or actual existence of any one or more of these circumstances.

• Delays caused by customs clearance procedures or those of other regulatory agencies, including delays caused by incorrect, incomplete, inaccurate or missing customs documentation, or by our adherence to our policies regarding the payment of duties and taxes.

• Delays caused by the shipper’s failure to provide accurate delivery address information.
• Damages or losses for items not specifically listed on the packing list.
• Damages incurred by shipping perishable or breakable items. This includes items such as electronic equipment, dented canned goods, cooking oil in plastic containers, shampoo, conditioners, chocolate syrup, etc. Items will be accepted and ‘SHIPPED AT OWNER’S RISK” (SOR).
• Damages incurred by the shipment of used computers or any used components thereof or any type of electronic equipment
• Damages due to recipient refuse a shipment.
• Damages due to leaks or spillage. The shipper is responsible for and will reimburse LBC for all costs and fees of any type connected with the disposal of the shipment, and all costs and fees of any type connected with the clean up any spill or leakage.
• Damages indicated by any shock watch, tilt meter or temperature instruments.
• Loss or damage to any package for which we have no record of tender to LBC.

3.4. LBC will not be liable for, nor will refund or credit of any kind be given as a result of, any loss for which we have no record of tender to LBC or any lost items not properly declared in this forms as a result of pilferage, damage or expense arising from or any way connected with marks, weight, numbers, brand, contents quality or description of any goods, delay, mis-deliver, non delivery, misinformation or failure to provide information caused by or resulting in whole or in part from inability to contact the shipper or consignee concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation.

4. Delivery

4.1. LBC will make reasonable efforts to transport and deliver packages to their destination as quickly as practicable under the circumstances; and we are under no duty to advise you of the potential or actual existence of any one or more of these circumstances.

4.2. If that address of the delivery is unattended and we elect to re-deliver the goods to you, we will charge you for the costs of the re-delivery including the any storage costs we may incur.

4.3. LBC reserves the right to change its delivery areas anytime without notice. Items sent for destinations outside its delivery zone areas are available for pick up at the nearest LBC. LBC’S DELIVERY COMMITMENT IS BASED ON THE DEPARTURE DATE OF THE VESSEL AND NOT AT TIME OF PICK UP. THE LBC REPRESENTIVE/CONTRACTOR MUST CHECK THE DELIVERY SCHEDULE TO BE ABLE TO INFORM THE SHIPPER WHEN THE SHIPMENT WILL DEPART FROM THE ORIGIN. DEPENDING ON THE ORIGIN, VESSEL MAY LEAVE WEEKLY OR MONTHLY. SHIPPING SCHEDULE MAY CHANGE WITHOUT PRIOR NOTICE.

4.4 When a shipment is refused at time of delivery or unclaimed by the consignee, LBC will contact the shipper for additional instructions. If no additional instructions are received, LBC will dispose of unclaimed or refused shipments after 90 days from delivery or pick up date after proper notice. The shipper is responsible for incineration or destruction of the cargo and/or all costs associated therewith.

5. Customs and Taxes

5.1. All shipments crossing international borders must be cleared through customs in the destination country before being delivered to the consignee.

5.2. When shipments are held by customs or other agencies because of incorrect or missing documentation, LBC may attempt to notify the consignee or shipper, as determined by local law. If the consignee or shipper fails to supply the required information or documentation, the shipment may be determined to be undeliverable.

5.3. LBC assumes no responsibility for the inability to complete a delivery due to incorrect or missing documentation. Shipments held by customs or other agencies because of incorrect or missing documentation will require additional transit time.

5.4. LBC is appointed as the agent for performance of customs clearance, where necessary and allowed by law. LBC shall be deemed as the nominal consignee and will designate a customs broker to perform the customs clearance. Local authorities may require documentation confirming that LBC has been designated as the nominal consignee.

5.5. All expenses, including customs penalties and storage charges incurred as a result of an action by Customs, or failure by shipper or consignee to provide proper documentation or to obtain a required license or permit will be charged to the consignee along with any applicable duty and tax. If a consignee from whom reimbursement is requested refuses to pay assessed penalties, storage expenses, duties and taxes, LBC will bill the shipper. Shipper remains liable for all amounts advanced by LBC.

6. Consignee and Verification Requirement LBC requires that each consignee must present a valid government issued ID at time of Delivery in order to release shipping unit. A consignee will be asked to sign a Proof of Delivery (POD). A POD may be provided to the shipper upon request.

nakaka-high blood nga po ang ganyang klase ng serbisyo lalo na kung nabastos ka pa at delay pa ang dating ng item. Nakaka abala ng business pag may mga ganung klaseng empleyado.

Naku baka nalulugi na ang LBC sa dami nang nanghoholdap sa mga branches nila  ...... di kaya? Di ko rin masyado gusto LBC bihira ako magpadala diyan.... mas gusto ko yung Air 21 Express kasi independent courier sila and being under the Lina Group - Fedex palagay ko mas matatag sila. 

nakakainis nga eh...sa t.v ads akala mo reliable talaga yung services nila, yung nanay ko marami naring bad experiences sa LBC, nagpapadala yung tita ko sa kanya pero palagi na lang offline.kailangan pa namin maghantay o pumunta sa malayong branch.

From Kuya Eric: 

4. Delivery 

4.1. LBC will make reasonable efforts to transport and deliver packages to their destination as quickly as practicable under the circumstances; and we are under no duty to advise you of the potential or actual existence of any one or more of these circumstances.

 

Sana pala di na nila nilalagay to no? :)

mga pang hugas kamay, iwas asunto . . . . . 

Message appended on February 12, 2012 09:17AM

in short "not reliable"

Feeling ko nga eh pampalubag loob lang yung customer service nila eh. Para lang matahimik for a while yung nagrereklamo. I know some companies na talagang nagccall back sa customers nila na nagreklamo. Like sa Globe, kapag may complain ako sa service, pag sinabi nila na they will get back to me as soon as possible talagang may narereceive ako na call. Meaning may coordination within the customer service and the technical team. Dito sa LBC,nagreklamo ako for 3 straight days, same response ang nakuha ko, kinukuha yung number ko, and sasabihin na "They will get back to me as soon as possible" within 24 hours, ni isang agent nila walang tumawag sakin. Ang sarap naman magtrabaho sa kanila. Ang trabaho lang nila is magsinungaling sa mga tumatawag, bigyan ng uniform na linya at voila! may sweldo ka na. :)