We have a new and improved Feedback System! Philippines

Notice the difference? The old badge only displays the number of positive feedbacks you received, whereas the new design will now display a computed feedback score. This Feedback Score consists of a score that is automatically computed by our system for every feedback given to you, with the positive and more recent feedback scoring higher than the negative and old feedback. This will now be the displayed figure on your badge.

Along with the computed score, your positive feedback percentage will also be displayed on the feedback badge. What’s good about this improved feature is that the more recent feedbacks have more weight over the previous feedbacks received. This can help build a more updated assessment for our sellers and can also lead our buyers into finding the suitable online seller for their needs.

As reference, a Feedback Computation Table will be displayed when you mouse-over your feedback score. This table illustrates how your score was computed. Remember that our new scoring system gives more weight to the more recent feedbacks given to you. This will also change every time a member leaves you with a new feedback.

We want to keep all information seen on Sulit.com.ph as current as possible, and our feedback system is no different. We know how feedback plays a critical role in online buying and selling so we want to keep this bit of information absolute and constantly up-to-date for everyone who uses our website.

Why are we giving more weight to recent feedback?

For those asking why we are giving more weight to recent feedback, the answer is that the recent feedback reflect more about the way a seller do transactions NOW than his feedback a year ago. And for a buyer, it is more important for him to know how a seller do transactions now.

I'll give simple examples for you to understand:

1. Seller A is not a good seller last year so he was getting some negative feedback. But for the past 3 months, he improved a lot and he is already getting a lot of positive feedback.
2. Seller B is a very good seller last year and he was getting all positive feedback. But for the past 3 months, his service becomes bad and he started to get a lot of negative feedback.

If you are a buyer, to which seller are you going to buy? Of course you are going to buy from Seller A because he has already improved his service recently. I won't buy from Seller B because he is showing very bad service recently although he was doing good before. This is a very good example to highlight the importance of RECENT feedback.

Another example:

1. Seller A is a new seller and really active and giving the best service and therefore getting a lot of positive feedback
2. Seller B is a long time seller who was very active a year ago and getting a lot of positive feedback last year. For the past 3 months, he is no longer active in selling and rarely updates his ad.